Keeping Your Customers Loyal

What is Loyalty360®?

Loyalty360 enables you to build world-class loyalty programs not only to increase your customer retention, but also to develop your spending patterns, supported by the latest technologies and a strong network of partners.

“Loyalty360“ services range from developing a customized pointing system with different redemption channels, to merchant acquisition and management in addition to managing the entire program operations.

Channels

Mobile (USSD)

Mobile (USSD)

Online (WEB &APP)

Online (WEB &APP)

Online loyalty payment gateway

Online loyalty payment gateway

How Loyalty360® serves our clients?

Give customers special value treatment top brands

1Give the customers special value and treatment at their top preferred brands

Offer customers experience technologies full support

2Offer customers a seamless experience using advanced technologies & 24/7 support

customer loyalty engagement activities

3Increase customer loyalty and retention through ongoing engagement activities

Develop customer spend points win rewards

4Develop customer spend by encouraging them to accumulate points to win rewards

Decrease customer inactivity churn benefits loyalty program

5Decrease customer inactivity and churn, as customers will not want to miss any benefits from their loyalty program

unique program clients vs competition

6Provide a unique program that differentiates our clients vs competition

What is Couponz®?

Couponz is an advanced coupon solution that enables you to offer a wide array of promotions, increasing your sales and customer spend through an easy flexible experience.

Channels

Mobile (SMS shortcode)

Mobile (SMS shortcode)

Online (WEB &APP)

Online (WEB &APP)

how Couponz serves our client?

1Strong promotional tool for increasing sales & customer spend

Multiple promotional platforms commercial objectives target segment

Multiple promotional tool using one platform with the ability to change the promotion depending on the commercial objectives & target segment.

2Securing thousands of rewards & special discounts from top brands

Free products from relevant brands

Free products from relevant brands

Free discounted coupons from relevant brands

Free discounted coupons from relevant brands

Free discounted products from the client’s brands

Free/discounted products from the client’s brands

3Promotion end to end operational management

Pre-generated codes to be used in production phase

Pre-generated codes to be used in production phase

dedicated SMS Shortcode development & customization

Dedicated SMS Shortcode development & customization

Coupon validation at the merchant using Couponz handset

Coupon validation at the merchant using Couponz handset

4Channels diversity depending on your customer segment

SMS Short-code

SMS Short-code

IVR

IVR

online

Online

5User friendly customer experience

Customer buys a product
Customer opens the product to find the printed code
Customer sends the code to a dedicated short code
Customer receives an SMS with the coupon number
Customer visits the merchant & shows his coupon
Merchant validates the coupon & guarantees the customer reward

6Detailed campaign reporting & analysis providing insightful customer profiling

Detailed campaign reporting & analysis providing insightful customer profiling

Assistance®?

A service dedicated to mobile operators, the Assistance solution enables you to offer your customers a one-stop elite concierge service that enhances their retention while generating revenues.

Channels

IVR

IVR

SMS

SMS

Online (WEB &APP)

Online (WEB &APP)

How Assistance® serves our clients?

Provide customers elite concierge service ranging governmental services events cinema doctor reservation.

1Provide customers with an elite concierge service ranging from governmental services to events, cinema and doctor reservation.

Offer customers seamless experience using advanced technologies 24/7 support

2Offer customers a seamless experience using advanced technologies & 24/7 support.

Increase customer loyalty retention through ongoing engagement activities

3Increase customer loyalty and retention through ongoing engagement activities.

Generate new revenue streams through the IVR channel

4Generate new revenue streams through the IVR channel.

Decrease customer inactivity churn customers service day to day activities

5Decrease customer inactivity and churn as customers get used to the service in their day to day activities.

Provide unique directory service that differentiates clients vs competition

6Provide a unique directory service that differentiates our clients vs competition.